Privacy Policy – keenPals Dropship

KEENPALS PRIVACY POLICY

KeenPals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the KeenPals website, mobile application, and related services (collectively, the “Platform”).

By using KeenPals, you consent to the practices described in this Privacy Policy.

WHO WE ARE

KeenPals is a business platform operating a reseller-based dropshipping model. We provide systems that enable approved resellers to sell products while KeenPals manages stock, packaging, and delivery logistics.

INFORMATION WE COLLECT

We collect information to provide, operate, and improve our services.

2.1 Personal Information

This may include:

Full name
Phone number
Email address
Residential or delivery address
Shop name
National ID (where required for verification)
Profile photo (optional)

2.2 Business & Account Information

Reseller account details
Order history
Profit and payout records
Payment confirmations
Delivery records

2.3 Customer Information (Provided by Resellers)

Customer name
Phone number
Delivery address
Order details

Resellers are responsible for ensuring they have customer consent to share this data with KeenPals.

2.4 Technical & Usage Data

Device type
IP address
Browser or app version
Login timestamps
Session data
Cookies and similar technologies

HOW WE USE YOUR INFORMATION

We use collected data to:

Create and manage user accounts
Process and fulfill orders
Handle packaging and delivery
Manage payments, payouts, and reconciliation
Communicate updates, alerts, and notifications
Provide customer support
Enforce SOPs and Terms & Conditions
Improve platform functionality and security
Comply with legal and regulatory obligations

LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following:

User consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

COOKIES & TRACKING TECHNOLOGIES

KeenPals uses cookies and similar technologies to:

Improve user experience
Remember preferences
Enhance platform performance
Monitor usage and security

You may manage cookie preferences through your browser or device settings. Some features may not function properly if cookies are disabled.

DATA SHARING & DISCLOSURE

We do not sell personal data. We may share information only when necessary, including:

6.1 Service Providers

Delivery partners
Payment processors
Technology and hosting providers

These partners are bound by confidentiality and data protection obligations.

6.2 Legal & Regulatory Authorities

Where required by law, court order, or regulatory request.

6.3 Business Transfers

In the event of a merger, restructuring, or sale of assets, data may be transferred as part of the business.

DATA SECURITY

We implement appropriate technical and organizational measures to protect data, including:

Secure servers and encrypted connections
Access controls and role-based permissions
OTP, authentication, and session security
Regular monitoring and system updates

Despite these measures, no system is 100% secure. Users are responsible for safeguarding their login credentials.

DATA RETENTION

We retain personal data only for as long as necessary to:

Fulfill business purposes
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

Data may be anonymized or securely deleted when no longer required.

USER RIGHTS

Subject to applicable law, users have the right to:

Access their personal data
Request correction of inaccurate information
Request deletion of data (where legally permissible)
Object to certain processing activities
Withdraw consent (where applicable)

Requests can be made via the contact details below.

RESELLER RESPONSIBILITIES

Resellers must:

Handle customer data responsibly
Use customer information solely for order fulfillment
Not misuse, sell, or disclose customer data
Comply with all KeenPals SOPs and policies

KeenPals is not responsible for misuse of data by resellers outside the Platform.

CHILDREN’S PRIVACY

KeenPals services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

INTERNATIONAL DATA TRANSFERS

Where data is processed or stored outside Ghana, we ensure appropriate safeguards are in place to protect user information.

THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services. KeenPals is not responsible for the privacy practices of such third parties.

POLICY UPDATES

We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and continued use signifies acceptance of the updated policy.