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These Terms & Conditions (“Terms”) govern the use of the KeenPals platform, including its website, mobile application, services, and related offerings (collectively, the “Platform”).
By accessing, registering, or using KeenPals, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
KeenPals is a business platform that provides a reseller-based dropshipping model, enabling approved resellers to sell products while KeenPals manages stock, packaging, and delivery logistics.
KeenPals is a partnership business duly operating under applicable laws.
3.1 Users must be at least 18 years old to register.3.2 Registration is by approval only. KeenPals reserves the right to accept or reject any application.3.3 Users must provide accurate, complete, and up-to-date information.3.4 Sharing login credentials or using another person’s account is strictly prohibited.
4.1 All resellers must complete onboarding, training, and acceptance of SOPs before access is granted.4.2 Acceptance of onboarding agreements is legally binding and recorded digitally.4.3 KeenPals reserves the right to suspend or revoke access for non-compliance.
5.1 KeenPals is not an affiliate marketing platform.5.2 Resellers operate as independent sellers, setting their own profit margins.5.3 KeenPals does not guarantee reseller income, sales volume, or profit levels.
KeenPals supports three (3) order types:
7.1 KeenPals displays wholesale prices only.7.2 Resellers independently decide their profit margins.7.3 KeenPals does not interfere with reseller pricing decisions.7.4 Unrealistic pricing that damages brand integrity may be flagged.
8.1 Stock displayed on the Platform is live and dynamic.8.2 Availability may change due to concurrent orders.8.3 Resellers must confirm size and color before placing orders.8.4 KeenPals is not liable for stock changes prior to order confirmation.
9.1 KeenPals handles packaging and dispatch internally.9.2 Deliveries are executed by trained riders or partner logistics providers.9.3 Delivery timelines are estimates and may be affected by traffic, weather, or operational constraints.
10.1 Full Rejection: Customer rejects all items in an order.10.2 Partial Rejection: Customer accepts some items and rejects others.10.3 Reseller profits are calculated only on accepted items.10.4 Rejected items are returned to stock after inspection.10.5 Repeated failed deliveries may attract penalties or restrictions.
11.1 Payouts to resellers are processed through approved methods.11.2 KeenPals may use bulk payment or automated payout systems.11.3 Payout timelines depend on order completion and reconciliation.11.4 KeenPals reserves the right to withhold payouts pending investigation of disputes or fraud.
12.1 KeenPals may issue coupons, bonuses, or incentives at its discretion.12.2 Coupons have conditions and expiry dates.12.3 Abuse of incentives may lead to account suspension.
Resellers must:
The following are strictly prohibited:
15.1 All content, systems, logos, and designs belong to KeenPals.15.2 Users may not copy, modify, or redistribute without permission.
16.1 KeenPals processes personal data in line with applicable data protection laws.16.2 Users consent to data collection necessary for service delivery.16.3 Full details are outlined in the Privacy Policy.
17.1 KeenPals may suspend or terminate accounts for:
17.2 Termination does not release users from outstanding obligations.
18.1 KeenPals is not liable for:
18.2 Liability is limited to the extent permitted by law.
Users agree to indemnify KeenPals against losses arising from:
KeenPals is not liable for failure caused by events beyond reasonable control, including but not limited to natural disasters, strikes, or system outages.
21.1 KeenPals may update these Terms at any time.21.2 Continued use of the Platform constitutes acceptance of revised Terms.
These Terms are governed by the laws of the Republic of Ghana.
For questions or support, contact:📧 support@keenpals.com🌐 www.keenpalsdropship.com
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